Need Urgent Help?
Get in touch with our Emergency Support Team:

0113 887 3999

For our support customers we operate a Service Desk which we use to handle user queries, support tickets and general requests. These include everything from a quote request for a new machine, to a new user creation, to troubleshooting end-user problems and everything in between.

Our service desk uses the leading Zendesk ticketing platform and allows us to track and respond to all our clients’ requests and gain important analytics on how we are responding to their requests.

Our service desk is manned 24 x 7 x 365 together with our service desk telephone service and it handles issues for our managed services, hours bank and ad-hoc support customers. We are able to provide various services and SLAs through our service desk and pride ourselves on the quality and delivery of our service to all our customers.

Latest Blog Posts

16th May 2024

In today’s digital age, where technology drives the core of business operations, cyber security has become a paramount concern for organisations of all sizes. With cyber threats evolving at an alarming rate, it’s imperative that business leaders are proactive in safeguarding their digital landscape…

19th February 2024

Microsoft recently made the exciting announcement that Copilot for Microsoft 365 is now generally available to business customers as a paid add-on. We’ve compiled the details released about pricing and availability, along with our insights into how your business could benefit from Copilot, its potential limitations, and how to get started with the new AI features in Microsoft 365.

Get In Touch

Whether you’re having a complete system overhaul or whether it’s
something specific you’re having a problem with.
We’re here to help.

Contact Us

Or Call Us On:

0113 887 3999