For our support customers we operate a Service Desk which we use to handle user queries, support tickets and general requests. These include everything from a quote request for a new machine, to a new user creation, to troubleshooting end-user problems and everything in between.
Our service desk uses the leading Zendesk ticketing platform and allows us to track and respond to all our clients’ requests and gain important analytics on how we are responding to their requests.
Our service desk is manned 24 x 7 x 365 together with our service desk telephone service and it handles issues for our managed services, hours bank and ad-hoc support customers. We are able to provide various services and SLAs through our service desk and pride ourselves on the quality and delivery of our service to all our customers.
1st February 2018
An increasing number of enterprises are having to replace orphaned equipment unexpectedly and are under pressure to remain dynamic in an increasingly competitive landscape. According to Gartner, Cloud communication solutions…
31st January 2018
aFinite is working alongside Leeds City Region Enterprise Partnership in the launch of its new Digital Enterprise Voucher Scheme to support the growth of small and medium businesses in the Leeds area. The…