Retained IT Support Services

aFinite offer two types of retained support service: and hours bank style monthly support retainer (Business IT Support) and our all-inclusive Business IT Support package Business IT Support Plus.

Business IT Support

For a fixed monthly fee you have unlimited telephone and remote support along with unlimited on-site engineering call-outs and workshop time. All diagnosis, labour and consultancy time is included.

With flexible levels of equipment cover you are always in control of the costs. Business Support Services allow you to budget for your IT support spend in advance so you know that there will be no extra costs whatever happens.

Business IT Support Plus

As an addition to our Business Support Services, our pro-active monitoring software identifies problems before they happen and fixes them before you even know they exist. We monitor your daily backups to check they are working properly and test restore one of your backup tapes each quarter to make sure they could be used as part of a disaster recovery strategy.

We perform quarterly health checks on your server and network equipment to keep them maintained, running efficiently and prevent any unforeseen down time.

We work in partnership with our Business Support Services Plus customers to take the role of their own in-house IT Director. After each quarterly Health Check we provide them with an updated IT Strategy showing concise information about their business technology, how to get the best from it and how to plan for the future.

Contact

Contact us now about our retained IT support services. Benefit from a fixed monthly charge based upon your infrastructure and our pro-active service.

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How to find us

Need to drop anything off to us? Here's our office address. If you need any more help finding us then please don't hesitate to call us.

The Round Foundry Media Centre
Foundry Street
Leeds
West Yorkshire
LS11 5QP
T : 0113 887 3999
F : 0113 394 4501
E :

Alternatively if you would like to send us a message then please click here to visit out contact page.

aFinite is a trading name of aFinite Limited, registered in England and Wales no 04581730 VAT Registration No GB 827 9921 82.

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