IT Support

Benefit from our expertise

Most small businesses do not need full time IT support staff, but they do need their key business systems to keep working reliably to ensure the smooth running of business. Whether you need help with a simple issue, setup of a network, an office move, or data recovery, we can help.

What can we help with?

  • Simple IT Issues
  • Installation and Support of your business IT infrastructure
  • Management and maintenance of your key business applications
  • Proactive support to ensure you're getting the most from your equipment
  • Virus Removal
  • Backup Solutions
  • Hardware Upgrades
  • Retained Support Contracts
  • Project work
  • Remote Support
  • On-site Support

 

Specific areas of expertise

  • Microsoft Windows XP/Vista/7 desktop operating systems
  • Microsoft Windows Small Business Server 2003, 2008 and 2011
  • Microsoft Windows Server 2003 & 2008
  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Microsoft Office 2003, 2007 and 2010
  • Sage Line 50 Accounts and Payroll Suite
  • Sage ACT
  • Linux
  • Apple Mac OS X
  • Hardware Support for most manufacturers including HP, Lenovo & Dell
  • Network Support including Cisco, Watchguard, Sonicwall and Draytek Routers
  • Anti Virus and Anti Spam Solutions from Sophos, Eset, Webroot and Symantec.Cloud
  • Backup Solutions from Symantec inc. Backup Exec and Backup Exec System Recovery
  • VoIP solutions using Cisco Handsets and 3CX PABX software

From our Leeds City Centre offices, aFinite's expert team support businesses throughout Yorkshire, Lancashire, Derbyshire, Nottinghamshire and the North East. Our friendly staff will get you up and running and take the hassle away from your IT.

Inevitably, however, times do arise when having a highly skilled specialist on hand is a business necessity. Be it to help setup a new computer, recover data from a faulty machine or setup a network. aFinite offer flexible ad-hoc IT support services without a compulsory support contract designed to help small businesses when they need it most. More simply, if you have an IT related issue, please feel free to give us a call and be assured we'll do our utmost to help you.

Using state-of-the-art remote administration tools including LogMeIn Rescue, aFinite provide both on-site and remote support services. Using our remote support tools, we are able to quickly support users in any location with Internet Access whether they are using a Mac or PC.

Our IT Support Services

Pay as you go IT Support

Unlike many IT companies, we provide Pay as you go services for our clients - there is no need for a support contract if you just want a problem solving, or some assistance when you need it most.

Retained IT Support

Our retained IT Support clients benefit from our remote monitoring systems which enable us to actively monitor their network and key infrastructure to provide a pro-active approach to managing their needs. We also offer account management which means we work with our clients to make sure their IT is keeping up with their needs as their business grows and develops.

Further more, we also offer IT strategy planning to ensure that IT isn't a reactive cost in the business, but planned in and budgeted for in a managed fashion. This means we propose upgrades, additional equipment, equipment replacement and software solutions for the next 12-24 months as well as alert management to anything which is reaching the end of its useful life in the near future.

We believe in NOT passing the buck and giving straight answers. We frequently encounter clients who's previous IT support service provider would pass the buck dismissively when something was not working properly rather than take control and resolve the problem for their client. By contrast, aFinite always strive to work with a client and any 3rd parties involved to correctly diagnose and correct any problems, be they with individual PCs, applications, networks or anywhere in the business.

Contact

Get in touch with aFinite now for your IT support needs using the form below

Click here to

How to find us

Need to drop anything off to us? Here's our office address. If you need any more help finding us then please don't hesitate to call us.

The Round Foundry Media Centre
Foundry Street
Leeds
West Yorkshire
LS11 5QP
T : 0113 887 3999
F : 0113 394 4501
E :

Alternatively if you would like to send us a message then please click here to visit out contact page.

aFinite is a trading name of aFinite Limited, registered in England and Wales no 04581730 VAT Registration No GB 827 9921 82.

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