Most businesses do not have or need permanent IT staff, however they do need their systems to be designed, implemented and supported in a professional and reliable manner. At Afinite we pride ourselves on our track record in working with our clients and partners to deliver a complete IT service. Whether you need help with a simple issue, virus removal, assistance in the setup of a network, an office move or data recovery, we can help.

While we are more than happy to help our new customers to troubleshoot issues, we find the best thing to do next is to carry out an audit of your systems and work with you to ensure your systems are secure and protected by appropriate backup and anti-virus solutions as well as being completely fit for purpose.

By making sure things are right in the first place and that the right processes are followed, we can work with you to reduce your support needs and improve your productivity at the same time.

We offer support services in several ways:

• Ad-hoc support on a Pay as you go basis
• Hours bank support contract
• Fully retained support
• Managed services agreement

In addition to these support services, we provide assistance for IT Project work to help you deliver a specific project, such as the implementation of a server virtualisation project, SAN deployment or other infrastructure project.

Being an IT service provider, we operate an IT Helpdesk service for our clients where our engineers provide 1^st, 2^nd and 3^rd line support operated using industry leading tools that include Zendesk, Solarwinds and Microsoft Dynamics 365.

Find out more using the tiles below or get in touch with us directly to find out how Afinite can help you with your IT system and support.