Most small businesses do not require full time IT personnel.
Inevitably, however, times do arise when having a highly skilled
specialist on hand is a business necessity. Be it to help setup a
new computer, recover data from a faulty machine or setup a
network. aFinite offer flexible ad-hoc IT support
services without a compulsory support contract designed to
help small businesses when they need it most. More simply, if you
have an IT related issue, please feel free to give us a call and be
assured we'll do our utmost to help you.
Using state-of-the-art remote administration tools
including LogMeIn
Rescue, aFinite provide both on-site and remote support
services. Using our remote support tools, we are able to quickly
support users in any location with Internet Access whether they are
using a Mac or PC.
Our IT Support Services
Unlike many IT companies, we provide Pay as you go services for
our clients - there is no need for a support
contract if you just want a problem solving, or some
assistance when you need it most.
Our retained IT Support clients
benefit from our remote monitoring systems which enable us to
actively monitor their network and key infrastructure to provide a
pro-active approach to managing their needs. We also offer account
management which means we work with our clients to make sure their
IT is keeping up with their needs as their business grows and
develops.
Further more, we also offer IT strategy planning to ensure that
IT isn't a reactive cost in the business, but planned in and
budgeted for in a managed fashion. This means we propose upgrades,
additional equipment, equipment replacement and software solutions
for the next 12-24 months as well as alert management to anything
which is reaching the end of its useful life in the near
future.
We believe in NOT passing the
buck and giving straight
answers. We frequently encounter clients who's previous IT
support service provider would pass the buck dismissively when
something was not working properly rather than take control and
resolve the problem for their client. By contrast, aFinite always
strive to work with a client and any 3rd parties involved to
correctly diagnose and correct any problems, be they with
individual PCs, applications, networks or anywhere in the
business.