Benefit from our expertise
Most small businesses do not need full time IT support staff,
but they do need their key business systems to keep working
reliably to ensure the smooth running of business. Whether you need
help with a simple issue, setup of a network, an office move, or
data recovery, we can help.
What can we help with?
- Simple IT Issues
- Installation and Support of your business IT
infrastructure
- Management and maintenance of your key business
applications
- Proactive support to ensure you're getting the most from your
equipment
- Virus Removal
- Backup Solutions
- Hardware Upgrades
- Retained Support Contracts
- Project work
- Remote Support
- On-site Support
Specific areas of expertise
- Microsoft Windows XP/Vista/7 desktop operating systems
- Microsoft Windows
Small Business Server 2003, 2008 and 2011
- Microsoft Windows Server 2003 & 2008
- Microsoft Exchange
Server
- Microsoft SQL Server
- Microsoft Office 2003, 2007 and 2010
- Sage Line 50
Accounts and Payroll Suite
- Sage ACT
- Linux
- Apple Mac OS X
- Hardware Support for most manufacturers including HP, Lenovo
& Dell
- Network Support including Cisco, Watchguard, Sonicwall and
Draytek Routers
- Anti Virus and Anti Spam Solutions from Sophos, Eset, Webroot
and Symantec.Cloud
- Backup
Solutions from Symantec inc. Backup Exec and Backup Exec System
Recovery
- VoIP solutions using Cisco Handsets and 3CX PABX software
From our Leeds City Centre offices, aFinite's expert team
support businesses throughout Yorkshire, Lancashire, Derbyshire,
Nottinghamshire and the North East. Our friendly staff will get you
up and running and take the hassle away from your IT.
Inevitably, however, times do arise when having a highly skilled
specialist on hand is a business necessity. Be it to help setup a
new computer, recover data from a faulty machine or setup a
network. aFinite offer flexible ad-hoc IT support
services without a compulsory support contract designed to
help small businesses when they need it most. More simply, if you
have an IT related issue, please feel free to give us a call and be
assured we'll do our utmost to help you.
Using state-of-the-art remote administration tools
including LogMeIn
Rescue, aFinite provide both on-site and remote support
services. Using our remote support tools, we are able to quickly
support users in any location with Internet Access whether they are
using a Mac or PC.
Our IT Support Services
Unlike many IT companies, we provide Pay as you go services for
our clients - there is no need for a support
contract if you just want a problem solving, or some
assistance when you need it most.
Our retained IT Support clients
benefit from our remote monitoring systems which enable us to
actively monitor their network and key infrastructure to provide a
pro-active approach to managing their needs. We also offer account
management which means we work with our clients to make sure their
IT is keeping up with their needs as their business grows and
develops.
Further more, we also offer IT strategy planning to ensure that
IT isn't a reactive cost in the business, but planned in and
budgeted for in a managed fashion. This means we propose upgrades,
additional equipment, equipment replacement and software solutions
for the next 12-24 months as well as alert management to anything
which is reaching the end of its useful life in the near
future.
We believe in NOT passing the
buck and giving straight
answers. We frequently encounter clients who's previous IT
support service provider would pass the buck dismissively when
something was not working properly rather than take control and
resolve the problem for their client. By contrast, aFinite always
strive to work with a client and any 3rd parties involved to
correctly diagnose and correct any problems, be they with
individual PCs, applications, networks or anywhere in the
business.